Want2Stay Accommodation Helpdesk

How do Refunds work when a Booking is Cancelled

Category: Knowledgebase

When it comes to canceling bookings, there are two important aspects: 1. The owner gets 90% of the booking funds and also the full breakage fee. All decisions regarding cancellations are made by the o...

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Copy Right

Category: Knowledgebase

Copy Right These materials (including without limitation all articles, text, images, logos, compilation, and design) are Copyright © as from 2019 untill date. All rights reserved. Want2Stay materials ...

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Privacy Policy

Category: Knowledgebase

Privacy Policy The Want2Stay website and the related Apps This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices ...

353

Disclaimer

Category: Knowledgebase

Want2Stay.com Disclaimer All information published on the Want2Stay.com serves as a guide only. While every effort has been made to ensure that the general information contained within the Want2Stay.c...

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iCalendar Import / Export Airbnb Nightsbridge etc

Category: Information for Hosts

Import and Export of Booked Dates The iCalendar Feature is a way to synchronize your listing reservation data with other websites, only the booked dates, not invoices and pricing. For example, you pub...

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How to avoid scams

Category: Information for Guests

HOW TO AVOID VACATION RENTAL SCAMS The booking of self-catering vacation accommodation and renting of private holiday homes are often far more affordable, comfortable and private. However, travel scam...

840

Part-time job as Accommodation Marketer

Category: Knowledgebase

Become a Want2Stay Vacation Rental Service Provider: • A market leading Hospitality service. • Join a team of passionate, focussed professionals with an amazing love for the travel industry. • Benefi...

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How to Contact a Host

Category: Information for Guests

How do I contact a host before booking a reservation? If you want to contact a host before booking a reservation, send them a message on Want2Stay. Once it's confirmed, you can message, email, or ...

635

How to Block / Reserve dates

Category: Information for Hosts

How to Block and or Reserve dates 1. Log into your Want2Stay account. 2. Click on "My Listings". 3. Select the particular listing by clicking on the Pencil button. 4. Once the listing is open, click ...

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What will the Host payout be, and when is it sent?

Category: Information for Hosts

What will the Host payout be, and when is it sent? The default deposit percent is 50% of the booking value. This means the guest needs to only pay Want2Stay 50%, we deduct our service fees and pa...

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10 Things Guest should make sure of

Category: Information for Guests

10 Things Guest should make sure of Solution Vacation homes are being highly preferred over hotels by travelers for a variety of reasons such as bigger space, savings on cost and more privacy howev...

500

Legal side of private letting - accommodation rentals

Category: Information for Hosts

Legal side of private letting - accommodation rentals If you let a property in South Africa, you’re required by law to pay tax on your rental income in South Africa and not in the country where the i...

497

Guidelines for Applications

Category: Knowledgebase

Guidelines for Applications: A) Value for money. In an effort to maintain a good return (enquiries / bookings) on investment (subscription) we may limit the number of properties in certain areas or ca...

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Why can’t I call or email a guest or host before booking?

Category: Information for Hosts

Why can’t I call or email a guest or host before booking? Contact information such as Email addresses and phone numbers are shared automatically by our system, after a booking/reservation request ha...

422

How to confirm a booking

Category: Information for Hosts

How to confirm a booking Want2Stay Admin sets the value of the booking admin fee that gets deducted from the total bookings price (excluding city and cleaning fees ). The host / property owner will ge...

382

Seasonal daily prices. Different prices for different calendar days. Price by guest.

Category: Information for Hosts

Seasonal daily prices. Different prices for different calendar days. Price by guest. How to set seasonal prices 1. Login and go to "My Listings". 2. Find your listing and click on the pencil button un...

370

As a host, what if I cancel a confirmed booking?

Category: Information for Hosts

As a host, what if I cancel a confirmed booking? In the event that you must cancel a confirmed booking, we kindly urge you to do so as soon as possible. Please contact your guest to explain, then ...

366

How to upload listing photos

Category: Information for Hosts

How to Upload Listing Photos 1. Login into your account. 2. Click on "My Listings". 3. Find the display block of your listing and click on the pencil button just under it. 4. Click on "Images". 5. Cli...

359

Self Catering and Non Self Catering Accommodation differences

Category: Knowledgebase

The difference between Self-catering and Non-selfcatering accommodation So many people ask us what is the difference between Self Catering and Non Self Catering accommodation? What can they expect? M...

354

PRE-RENTAL PROPERTY INSPECTION CHECKLIST FOR LANDLORDS

Category: Information for Hosts

Pre-rental Property Inspection Checklist For Landlords INTRODUCTIONIt is in the interest of all parties that Landlords ensure that their premises are in a more than good condition. The success of any ...

354

Five Cleaning Steps for Holiday Homes

Category: Information for Hosts

Five Cleaning Steps for Holiday Homes Five Cleaning Steps for Holiday HomesSouthern Staying recommends a five step cleaning process: prepare, clean, sanitize, check, and reset.Before cleaning, it’s i...

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How to set seasonal prices

Category: Information for Hosts

How to set seasonal prices 1. Login and go to "My Listings". 2. Find your listing and click on the pencil button under the listing's display block. 3. Click on "Price". 4. Scroll down to the "Price A...

338

How to delete booked period

Category: Information for Hosts

How to delete booked period Login in, Click on "My Bookings", Click on "Cancel my own Booking" Team: Want2Stay Your Friend in Accommodation

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How do I cancel my reservation

Category: Information for Guests

How do I cancel a reservation request? As long as your reservation hasn’t been accepted by the host, you can cancel the reservation. You won’t be charged for the reservation or Want2Stay service f...

315

How to Edit my Listing as the Host

Category: Information for Hosts

How to Edit my Listing as the Accommodation Host 1. Log into your account. 2. In your profile Dashboard you will see the link "My Listings". Click on it. 3. A list of listings will appear. 4. Each l...

154

How to ad discounts to invoices

Category: Information for Hosts

As a property owner, there is the possibility to manually add a discount to total invoice, as well as adding custom invoice elements. These are available as shown in this screenshot:

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How to answer a guest's request

Category: Information for Hosts

How to answer a guest's request. Whenever a guest makes an enquiry via the Want2Stay website that message gets filed under the account of the Host. The host will then be notified via email upon which ...

236

Host penalties for cancel of reservation

Category: Information for Hosts

Host penalties for cancel of reservation Because cancellations disrupt guests' plans and impact on confidence in the Want2Stay community, penalties will be applied for host cancellations. Cancellation...

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10 THINGS YOUR GUESTS MAY ASK

Category: Information for Hosts

10 Things Guest May Ask Vacation homes are being highly preferred over hotels by travelers for a variety of reasons such as bigger space, savings on cost and more privacy however travelers WILL then ...

245

I DON’T LIKE MY ACCOMMODATION. WHAT CAN I DO?

Category: Information for Guests

I DON’T LIKE MY ACCOMMODATION. WHAT CAN I D While we always recommend to guests to first check an accommodation unit in person, before they book, it is not always possible if the guest lives for exam...

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