How can your friend in accommodation, Want2Stay, help you? 

Our bank details (Payments & Donations)

Category: Knowledgebase

Our bank details for booking deposit payments are:   Please note that the Want2Stay website is powered by and the property of Want2Stay Pty[Ltd]. Our national call centre phone number is 011 568 0243....

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Booking Fees - How it works

Category: Information for Hosts

Here’s how we’re helping our Hosts feel confident in welcoming Guests:   We don’t charge Guests. The price they see is the price they pay. Listing with us is free. We don’t require booking fees as yo...

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Using Want2Stay Marketing Channels

Category: Information for Hosts

Free Marketing Options / Services   Best news ever! Want2Stay, as powered by Want2Stay (Pty) Ltd, manage a couple of Facebook Groups that we recommend you should use for your marketing. However, your ...

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About Us - Want2Stay

Category: Knowledgebase

About Us - Want2Stay    [Your Friend in Accommodation]   This marketing and service channel is owned and powered by Want2Stay [Pty]Ltd - www.want2stay.com   Want2Stay focuses 100% on:   1. Vacation Ac...

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How to List on Want2Stay

Category: Information for Hosts

Solution How to List accommodation on Want2Stay: 1. Sign-up / Register by using the www.want2stay.com Homepage.  2. Login into your account. 3. Click on "Add Listing". 4. Follow the online process. 5...

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Why it's important for Hosts to list on Want2Stay

Category: Information for Hosts

Listing accommodation with Want2stay (Pty) Ltd is all about: 1. Showing your guests that you are not running a scam, 2. It’s a way of reaching out to clients that are not part of your usual marketing...

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Copy Right

Category: Knowledgebase

Copy Right These materials (including without limitation all articles, text, images, logos, compilation, and design) are Copyright © as from 2019 untill date. All rights reserved. Want2Stay materials ...

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How do Refunds work when a Booking is Cancelled

Category: Knowledgebase

When it comes to canceling bookings, there are two important aspects: 1. The owner gets 90% of the booking funds and also the full breakage fee. All decisions regarding cancellations are made by the o...

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Privacy Policy

Category: Knowledgebase

Privacy Policy The Want2Stay website and the related Apps This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices ...

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Disclaimer

Category: Knowledgebase

Want2Stay.com Disclaimer All information published on the Want2Stay.com serves as a guide only. While every effort has been made to ensure that the general information contained within the Want2Stay.c...

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iCalendar Import / Export Airbnb Nightsbridge etc

Category: Information for Hosts

Import and Export of Booked Dates The iCalendar Feature is a way to synchronize your listing reservation data with other websites, only the booked dates, not invoices and pricing. For example, you pub...

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How to avoid scams

Category: Information for Guests

HOW TO AVOID VACATION RENTAL SCAMS The booking of self-catering vacation accommodation and renting of private holiday homes are often far more affordable, comfortable and private. However, travel scam...

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How to Contact a Host

Category: Information for Guests

How do I contact a host before booking a reservation? If you want to contact a host before booking a reservation, send them a message on Want2Stay. Once it's confirmed, you can message, email, or ...

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How to Block / Reserve dates

Category: Information for Hosts

How to Block and or Reserve dates 1. Log into your Want2Stay account. 2. Click on "My Listings". 3. Select the particular listing by clicking on the Pencil button.  4. Once the listing is open, click ...

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10 Things Guest should make sure of

Category: Information for Guests

10 Things Guest should make sure of Solution   Vacation homes are being highly preferred over hotels by travelers for a variety of reasons such as bigger space, savings on cost and more privacy howev...

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What will the Host payout be, and when is it sent?

Category: Information for Hosts

What will the Host payout be, and when is it sent?   The default deposit percent is 50% of the booking value.    This means the guest needs to only pay Want2Stay 50%, we deduct our service fees and pa...

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Guidelines for Applications

Category: Knowledgebase

Guidelines for Applications: A) Value for money. In an effort to maintain a good return (enquiries / bookings) on investment (subscription) we may limit the number of properties in certain areas or ca...

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Why can’t I call or email a guest or host before booking?

Category: Information for Hosts

Why can’t I call or email a guest or host before booking?   Contact information such as Email addresses and phone numbers are shared automatically by our system, after a booking/reservation request ha...

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Legal side of private letting - accommodation rentals

Category: Information for Hosts

Legal side of private letting - accommodation rentals If you let a property in South Africa, you’re required by law to pay tax on your rental income in South Africa and not in the country where the i...

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How to confirm a booking

Category: Information for Hosts

How to confirm a booking Want2Stay Admin sets the value of the booking admin fee that gets deducted from the total bookings price (excluding city and cleaning fees ). The host / property owner will ge...

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As a host, what if I cancel a confirmed booking?

Category: Information for Hosts

As a host, what if I cancel a confirmed booking?   In the event that you must cancel a confirmed booking, we kindly urge you to do so as soon as possible.   Please contact your guest to explain, then ...

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Part-time job as Accommodation Marketer

Category: Knowledgebase

Become a Want2Stay Vacation Rental Service Provider: • A market leading Hospitality service. • Join a team of passionate, focussed professionals with an amazing love for the travel industry. • Benefi...

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How to upload listing photos

Category: Information for Hosts

How to Upload Listing Photos 1. Login into your account. 2. Click on "My Listings". 3. Find the display block of your listing and click on the pencil button just under it. 4. Click on "Images". 5. Cli...

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How to set seasonal prices

Category: Information for Hosts

How to set seasonal prices 1. Login and go to "My Listings". 2. Find your listing and click on the pencil button under the listing's display block.  3. Click on "Price". 4. Scroll down to the "Price A...

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Self Catering and Non Self Catering Accommodation differences

Category: Knowledgebase

The difference between Self-catering and Non-selfcatering accommodation  So many people ask us what is the difference between Self Catering and Non Self Catering accommodation? What can they expect? M...

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Five Cleaning Steps for Holiday Homes

Category: Information for Hosts

Five Cleaning Steps for Holiday Homes Five Cleaning Steps for Holiday HomesSouthern Staying recommends a five step cleaning process: prepare, clean, sanitize, check, and reset.Before cleaning, it’s i...

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PRE-RENTAL PROPERTY INSPECTION CHECKLIST FOR LANDLORDS

Category: Information for Hosts

Pre-rental Property Inspection Checklist For Landlords INTRODUCTIONIt is in the interest of all parties that Landlords ensure that their premises are in a more than good condition. The success of any ...

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Seasonal daily prices. Different prices for different calendar days. Price by guest.

Category: Information for Hosts

Seasonal daily prices. Different prices for different calendar days. Price by guest. How to set seasonal prices 1. Login and go to "My Listings". 2. Find your listing and click on the pencil button un...

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How to delete booked period

Category: Information for Hosts

How to delete booked period Login in, Click on "My Bookings", Click on "Cancel my own Booking" Team: Want2Stay Your Friend in Accommodation  

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How do I cancel my reservation

Category: Information for Guests

How do I cancel a reservation request? As long as your reservation hasn’t been accepted by the host, you can cancel the reservation. You won’t be charged for the reservation or Want2Stay service f...

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