How do Refunds work when a Booking is Cancelled
When it comes to canceling bookings, there are two important aspects:
1. The owner gets 90% of the booking funds and also the full breakage fee. All decisions regarding cancellations are made by the owner only, therefore it is important that owners add their rules about cancellation to the information section, for customers, in their listing on our website. There is a specific place for that.
Owners can, for example, refund everything if there is a cancellation and also deduct a bank fee. This usually happens up to about two months before the check-in date.
Owners usually do not allow cancellation within two weeks prior to the check-in date.
But owners can also reconsider when they quickly get a supplementary booking. For example, if someone cancels a day before check-in and there is an immediate new guest booking, it is at least fair that the owner reimburses the customer in full.
2. As far as our 10% fee is concerned, it is a fee for services already provided such as: website services, marketing, paid advertising, personal communication with clients, receipt and management of funds and 2.5% banking services. Our services are terminated the moment the deposit is displayed in the owner's account. Our fee is therefore non-refundable and guests are also informed of this.
3. In the case of Covid Travel Restrictions, it is important to comply with the regulations. This is not a breach of the booking agreement, but a government ban that must be respected by both the tenant and the landlord. The landlord is obliged to refund the booking fee, minus the bank charges and 10% booking fee.
The 10% booking fee is a fee for services rendered and settled before the start of the booking check-in date and travel ban from which staff, marketing, bank charges and more are being paid by our company and is thus non-refundable.
So it's very basic, but fortunately fair and equitable on all sides. After all, we have never received a complaint about the 10% portion. And guests are always very grateful that they did not pay VAT with us, so it is also a 15% saving for them. Something they lost, for example at Lekkeslaap, Airbnb etc.
We like to walk the road together.
Team:
VakansieAkkommodasie.co.za
Want2Stay (Pty LTd)
South Africa